The problem comes first
We start from how your business really works. The technology is chosen once the problem is clear, never before.
How we work.
Six stages, from understanding the problem to a system that runs on its own. Here is what happens in each one, what we need from you and what you get.
Three ideas behind every project.
Measure what matters
Before building, we agree what a good result looks like and, where a useful measure exists, how we will track it.
Plan, then code
You see the plan and the architecture before we write a line of code.
Six stages, one direction.
Each stage produces something you can look at and confirm before the next one starts.
-
01
Discover
What happensWe talk with the people who run the process, look at the tools, spreadsheets and data they use today, and map where time or accuracy is lost.
What we need from youTime with the people who know the day-to-day, examples of real documents or spreadsheets, and someone who can decide what matters most.
You getA clear diagnosis of the problem worth solving, and how we will measure whether it was solved.
How we check itYou confirm that the diagnosis describes your business correctly before we move on.
-
02
Design
What happensWe define what to build and what not to build, the architecture, the technology and a roadmap.
What we need from youFeedback on the plan and decisions on priorities and scope.
You getA validated plan and technical architecture before writing a line of code.
How we check itYou review the plan and agree the scope before construction starts.
-
03
Engineer
What happensWe build in short iterations and validate with you along the way, with clean architecture, tests where they add value and documentation as we go.
What we need from youA person on your side who can answer questions and look at the work in progress.
You getWorking software, documented and ready to ship.
How we check itWhen it applies, you try the system with real cases before it goes live. Automated tests cover what is worth covering.
-
04
Deploy
What happensWe launch the system in a controlled way and make sure it runs as expected with real use.
What we need from youYour team ready to use it, and someone to confirm that it behaves as it should.
You getA live system that your team can use.
How we check itWe do not consider the launch done until it works with real use.
-
05
Measure and optimize
What happensWhere there is a useful measure, we compare real usage with what was agreed in the first stage and adjust what the numbers show.
What we need from youAccess to the results and feedback from the people who use it.
You getContinuous improvement grounded in data, not guesses.
How we check itEvery change is judged against the measure we agreed at the start.
-
06
Automate
What happensOnce the process works well, we automate the repetitive parts so it runs on its own.
What we need from youConfirmation of which repetitive tasks should stop being manual, and who reviews the exceptions.
You getLess manual work, fewer errors and more output from the same team.
How we check itWe automate what already works, and a person stays in control of the exceptions.
The scope stays visible.
Scope and goals are agreed before an implementation starts, and we work in iterations, validating as we go, so everyone knows what is being built and why.
The work does not end at launch. After the deploy we look at how the system is used, adjust what the numbers show and automate what has proved stable. How the relationship continues is agreed for each project.
Come with the problem.
You do not need a technical specification. On a first call it helps to bring:
- The problemWhat is not working, in your own words.
- What you use todayThe tools, spreadsheets and systems involved.
- Who is involvedThe people who run the process day to day.
- A good resultWhat would tell you that it was solved.
Let's look at your process.
Tell us what is slowing your business down and we will suggest where to start.
Start a project → See what we build →